Sookie Leotards Business Terms and Conditions of Sale for Qualified Customers.
Guaranteed Quality and Service
Abiding by these business contract guidelines helps us control operating costs and maintain a higher level of customer service quality.
Our company Mission is to provide our industry with high quality products skillfully assembled with quality American-made fabrics, delivered on time to our customers at a competitive and affordable price. Any customer in good standing who has unresolved issues with our products or service will receive a prompt and courteous refund.
Manufacturer's prices are available to any organization or group related to dance, gymnastics, cheer-leading, or exercise. Hard copy price lists do not include shipping costs. Shipping fees are normally customer paid. The prices are subject to change without notice. In the event of operating cost changes by our suppliers, we may find it necessary to adjust our prices accordingly.
Orders for 4 to 299 pieces for 1 style, 1 size, 1 color
The minimum order quantity is 4 or more pieces for each style/size/color for stock orders. Exceptions to the order requirements for customer's special occasions and non-stock situations will be addressed with the customer based on our production demands at the time of the special request. Orders can be partial shipped or drop shipped per customer request. Back ordered items will be sent as soon as possible.
Orders for 300 or more pieces for 1 style, 1 size, 1 color
The minimum order quantity is 300 or more pieces for each style/size/color for stock orders. Exceptions to the order requirements for customer's special occasions and non-stock situations will be addressed with the customer based on our production demands at the time of the special request. Orders can be partial shipped or drop shipped per customer request. Back ordered items will be sent as soon as possible.
Order Lead Time
Regular orders require at least 4 weeks for completion. Orders are prioritized by date received (first-in, first-out). Orders in process are worked on simultaneously. Sufficient quantities of raw material and accessories are kept on hand to meet our expected order volume. Due to seasonal fluctuations, our finished goods inventory is kept to a minimum and includes production overruns. Special orders are prioritized according to customer requests.
All urgent orders must be placed over the phone with approved credit card payment method through our factory office phone number (717) 228-2110. Visa and Master card accepted.
Each Leotard is folded onto a white cardboard insert for neatness and placed in a polybag to prevent soiling during shipment and handling. The packaging is suitable for storage and can also be used for face-out retail display. Bar code or special packaging is also available to established customers
Leotards are shipped daily with declared value by UPS Ground. All shipments include a packing list attached to the outside of the shipping package. Bulk orders are shipped in corrugated cardboard boxes and sealed with reinforced kraft sealing tape for protection against damage during shipment. Orders can be partial shipped or drop shipped per customer request. UPS damage policy will be applied to orders damaged in shipment.
Customers in good standing receive net 30 day payment terms. Customers ordering for the first time will receive COD or Credit Card payment terms. Orders shipped COD will be charged an additional service fee.
All Returns require authorization from our office and are subject to a 15% Re-Stocking Fee. All returns must be made within 2 weeks from shipping date. All custom made items are not returnable. Returned merchandise must be complete with tags still attached, not worn or soiled, and with original package. We cannot guarantee receipt of return packages. We advise our customers to insure their packages against loss or theft.
Refund and Exchange Policy
All refunds are for merchandise only, shipping and handling charges are non-refundable. International orders will be charged full shipping charges on exchanges. No additional items may be added to an exchange order without additional shipping charges.
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